RightMeds Pharmacy has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two (2) working days of receiving them and to respond to all formal written complaints within five (5) working days of receiving them. To lodge a formal complaint, please send an email to the superintendent pharmacist at complaints@rightmedspharmacy.co.uk
We operate a complaints procedure as part of the NHS system for dealing with complaints which meets the national criteria. Our pharmacy team can provide you further information. You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services:
Patient Advice and Liaison Service
Queen Elizabeth Hospital
Stadium Road
London
SE18 4QH
020 8836 4592
pals.qeht@nhs.net
An independent complaints advocacy service is also available to provide advice and support for people who wish to complain about the NHS.
Independent Complaints Advocacy Service (POhWER North East London)
Unit F22, Waterfront Studios,
1 Dock Road
London E16 1AH
0845 337 3059
www.pohwer.net
